Eden Surgery, Cavendish Road, Ilkeston, Derbyshire, DE7 5AN. | Tel: 0115 9444081

Complaints

Practice Complaints Procedure

If you are unhappy or concerned about the provision of service you have received or experienced from Aitune Medical Practice, as a patient of our practice you have the right to complain. We believe this will give us the best opportunity to improve services for our patients.

How to complain

Aitune Medical Practice hopes that most problems can be resolved easily and quickly, often at the time they arise and with the person concerned. However, if you feel your problem cannot be resolved in this way, you have the right to make a complaint. We would advise you to put this in writing to Aitune Medical Practice as quickly as possible, because this will enable us to establish what has happened more easily.:

If you wish to make a complaint, please write to our Practice Manager. Full details will be taken and a decision made on how best to take the investigation forward. We try to address your concerns, provide you with an explanation and, if necessary, discuss any further action that may be taken.

You also have the right to complain to the Complaints Manager at NHS England, PO Box 16738, Redditch, B97 9PT

Email: England.contactus@nhs.net

or

Derbyshire Mind Advocacy Services,
Albany House, Kingsway Hospital,
Derby, DE22 3LZ

Tel – 01332 623732

Email – advocacy@derbyshiremind.org.uk

Website – www.derbyshiremind.org.uk